Our shipping policy is designed to provide you with convenience and transparency. Here are the details regarding shipping times and costs:

• Shipping Costs:
  – We offer free delivery for all orders over 599 MAD.
  – For orders below this threshold, the standard delivery cost is 29 MAD.
• Shipping Times:
  – Our standard delivery typically takes 1-2 open days.
  – Please note that delivery times may vary for small towns and southern cities, where it can take 2-4 days for standard delivery.

We strive to process and ship your order promptly to ensure you receive it in a timely manner. Rest assured that we work with reliable shipping partners to provide you with a smooth delivery experience.

If you have any specific inquiries or need assistance regarding your order’s shipping status, please don’t hesitate to reach out to our customer service team. We’re here to help!

Please note that these shipping times and costs are subject to change, and we recommend checking our website for the most up-to-date information.

We offer a range of convenient and secure payment methods to make your shopping experience seamless. Here are the accepted payment options on our online store:

1.  Credit Card Payment: We accept major credit cards, including Visa, MasterCard, and more. During the checkout process, you can securely enter your card details to complete your payment.
2.  Bank Transfer Payment: You can choose to pay via bank transfer using your bank’s mobile application or opt for cash payment at the nearest bank branch. Simply follow the provided instructions at checkout to initiate the payment process.
3.  PayPal Payment: To ensure a secure payment process, we offer PayPal as a payment option. When you select this method, you will receive an invoice from PayPal in your email inbox. You can conveniently complete your payment by following the instructions provided in the invoice. Rest assured that you do not need to enter your PayPal account information directly on our site.
4.  Cash on Delivery Payment: We understand the need for flexibility, which is why we offer cash on delivery as a payment option. Simply select this method during checkout, and you can pay for your order when it is delivered to your doorstep.

Please note that all payment methods are subject to availability and may vary based on your location. We continuously work to provide you with secure and reliable payment options for a smooth shopping experience.

If you have any further questions or require assistance with the payment process, please don’t hesitate to reach out to our customer service team. We are here to help!

We want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer hassle-free returns and exchanges within 10 days of purchase. Please read the following guidelines:

1.  Eligibility for Return or Exchange:
   – Items must be in their original condition, unworn, and with all tags attached.
   – We accept returns and exchanges for clothes & shoes.
   – Underwear, accessories, parfumes and personalized items are not eligible for return or exchange.
2.  Return Process:
   – To initiate a return or exchange, please contact our customer service team within 10 days of receiving your order.
   – The delivery team will handle the pickup of the item from your provided address at no extra cost
   – Once we receive the returned item, we will inspect it and process your refund or exchange.
3.  Exchange Process:
   – If you wish to exchange your item for a different size or color, please contact our customer service team.
   – We will arrange for the delivery of the new item to your provided address, with a small delivery fee (20 MAD).
   – Once the exchange item is received, we will process any price differences accordingly.
4. Refund Process:

   – Refunds will be issued in the form of a purchase voucher, redeemable on our website, within 7 business days of receiving the returned item.
   – The purchase voucher holds the value of the order and can be used for any future purchases on our website. It is valid for a period of two years from the day the order is returned.
   – Shipping fees are non-refundable unless there was an error on our part.

Please note: The delivery team will pick up the product to be returned from your provided address, ensuring a convenient experience for you.

If you have any further questions or need assistance, please reach out to our customer service team.

After successfully placing your order online, here are the next steps to expect:

• Confirmation:
  Once you’ve placed your order, you will receive a summary of your order via email, providing you with all the necessary information. Our customer service may contact you via SMS or call to confirm the details of your order.
• Shipping:
  Your order will be carefully processed and prepared for shipping. It will then be delivered to the address you provided during the order process. On the day of delivery, you can expect a call or SMS notification from our trusted delivery service to ensure a smooth and convenient delivery experience.
• My Account:
  To stay updated on the progress of your order, you can easily track its status on our website. Simply log in to your account on Originals.ma and navigate to the “My Orders” section. There, you will find the most up-to-date information regarding your order.

– If the status of your order is “In Progress” it means your order is currently being processed.
– If the status of your order is “Shipped” it indicates that your order has been processed and shipped for delivery.
– If the status of your order is “Cancelled” it means that your order has been canceled.

Within 24 hours (working days) after order validation, you will receive a shipping code via email, SMS, or WhatsApp message. This code will allow you to track the delivery of your order.

To track your order, visit www.Originals.ma and click on the “Track Your Order” option in the menu. You will be redirected to the website of our delivery company, where you can conveniently monitor the progress of your package.

If you have any further questions or need assistance regarding your order, please feel free to reach out to our customer service team. We are here to provide support and ensure your satisfaction.

Thank you for choosing Originals.ma. We appreciate your trust and look forward to delivering a seamless shopping experience.